Policies

Terms & Conditions

This Rental Agreement (“Agreement”) is entered into between Be Extra Miami LLC (“Company”) and the Client identified on the invoice.

1. Reservation & Payment

A non-refundable deposit equal to 30% of the total invoice amount is required to reserve rental items and secure the event date.

The remaining balance is due no later than seven (7) calendar days prior to the event date. Failure to make full payment by the due date may result in cancellation of the reservation without refund of payments previously made.

Accepted payment methods include Cash, Zelle, and Credit Card.

2. Delivery & Pick-Up

Delivery and pick-up will take place at the location listed on the invoice. The Client authorizes Be Extra Miami LLC to access the event location for delivery, installation, and retrieval of rental items.

Delivery times are estimates and may be affected by traffic, venue restrictions, weather conditions, or other circumstances beyond Be Extra Miami LLC’s control.

3. Custom Designs, Vinyl & Client Approval

Custom vinyl, welcome mirrors, seating charts, signage, printed pieces, and other personalized work require the Client’s final approval before production. When applicable, Be Extra Miami LLC will provide a design proof for review; written approval by email, message, electronic signature, or other documented approval authorizes production.

The Client is solely responsible for reviewing all wording, spelling, names, surnames, dates, seating assignments, and other details before approving a proof. Be Extra Miami LLC is not responsible for mistakes that originate in a guest list, document, design file, instruction, or other information supplied by the Client or the Client’s representative.

After final approval or production begins, corrections and reprints are subject to availability and additional charges, including rush production or delivery charges where applicable. No complimentary reprint is owed for an error originating in Client-provided information or an approved proof.

4. Photo Booth Technical Requirements

For any Photo Booth service, the Client must ensure that the venue provides a dedicated, standard grounded electrical outlet within twenty-five (25) feet of the agreed setup location, a level and stable setup surface, and a covered, weather-protected area. If Wi-Fi is required for a requested or included feature, the Client must provide stable venue Wi-Fi at the setup location.

Be Extra Miami LLC is not responsible for interruption, reduced functionality, or inability to operate caused by a venue power outage, inadequate electrical access, internet or Wi-Fi failure, an unsafe or uneven setup area, weather exposure, venue restrictions, or another condition outside the Company’s control. Such conditions do not create a right to a refund.

5. Rental Item Care

The following are strictly prohibited:

  • Open flames near rental items.
  • Applying adhesives, paint, tape, nails, screws, or similar materials to rental items.

6. Damage, Loss, Replacement & Cleaning

The Client is responsible for any damage, destruction, theft, or loss occurring during the rental period. Damaged or missing items will be charged at repair or replacement value, and the Client authorizes Be Extra Miami LLC to charge or invoice any outstanding damage-related balance.

Items returned with excessive dirt, mud, food or beverage residue, stains, melted wax directly on pedestals or candleholders, or other cleaning beyond ordinary post-event care may be assessed a cleaning fee. This includes, without limitation, oversized lawn games returned with excessive outdoor soil. The fee may be invoiced to the Client or deducted from a security or damage deposit if one was collected.

7. Safety & Liability

The Client accepts responsibility for the safe use and supervision of all rental items once delivered or installed. Be Extra Miami LLC shall not be responsible for injuries, accidents, property damage, or losses arising from the use, misuse, movement, handling, or unauthorized modification of rental items by the Client, guests, vendors, or third parties.

The Client agrees to indemnify and hold harmless Be Extra Miami LLC, its owners, employees, and contractors from claims, damages, liabilities, costs, and legal expenses arising from the use of rented items, except in cases of gross negligence or intentional misconduct by Be Extra Miami LLC.

8. Weather

The Client acknowledges that outdoor conditions, including wind, rain, excessive heat, and other weather-related factors, may affect rental items.

9. Cancellations & Rescheduling

The 30% reservation deposit is non-refundable. If the event is cancelled within twenty-two (22) days of the event date, all payments made are non-refundable. Events affected by hurricanes, natural disasters, or government-mandated closures may be rescheduled to a mutually agreed date, subject to availability. Holiday bookings are non-refundable.

10. Photography

Unless otherwise requested in writing before the event, the Client grants Be Extra Miami LLC permission to photograph rental installations and event setups for portfolio, website, social media, and marketing purposes.

11. Limitation of Liability

Under no circumstances shall Be Extra Miami LLC’s liability exceed the total amount paid by the Client under this Agreement.

12. Acceptance of Terms

Payment of the reservation deposit, approval of an invoice, electronic signature, or execution of this Agreement constitutes acceptance of all terms and conditions stated herein. This Agreement shall be governed by the laws of the State of Florida.

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